Online Booking Terms and Conditions


ABN: 59 142 412 146 Travel Agent License Number: 9TA1490
Booking Terms and Conditions

Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions.

These terms and conditions apply to bookings you make with AM Holiday Travel website.

* Passports & Visa:
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments of expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility (except to the extent causes by fault on our part). If you are travelling to the United States please see http://esta/ for important information regarding compulsory pre-registration for their visa waiver program (‘ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.

* Travel Insurance:
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the department of Foreign Affairs and Trade for all overseas travel. We are an authorized representative of NIB Travel Insurance. You must obtain a Financial Service Guide/ Product Disclosure Statement relating to the travel insurance product you are considering purchasing and should read that document before making any decision about whether to acquire the product. We can provide you with general information about the travel insurance options available to you (ask your consultant). To take out travel insurance through us, contact your consultant, in order for us to arrange your insurance, you must confirm that you have read and understand the applicable Financial Service Guide/ Product Disclosure Statement, and understand the limits on your cover and your duty of disclosure to the insurer. If you decline travel insurance, you may be require to sign a disclaimer.

* Travel Advice:
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at for a general travel advise, as well as specific advice (including safety alert levels) DFAT, so that you may be more easily contacted in an emergency.

* Baggage (This is not apply for low cost carriers):
First Class: 40 KG free baggage allowance per person.
Business Class: 30 KG free baggage allowance per person.
Economy Class: 20 KG free baggage allowance per person.
For travel to and from the USA, the free baggage allowance is 2 pieces per person. Please check with your consultant for dimension and weight information.

* Health:
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see

* Prices:
All prices quoted are for payment by cash or cheque only. If you wish to pay by credit card, a service fee may apply. All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control, which may increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases. Please contact your consultant for up-to-date prices.

* Reservation Amendments:
With most files, we do not charge for amendments while developing the bookings to suit your requirements. If you do have to cancel your reservations, every effort is made to $40 fees incurred.

* Online booking:
All online bookings are subject to availability and are not guaranteed until the electronic tickets have been issued. All bookings are subject to change and availability may be withdrawn without notice.

* Supplier Change and Cancellation Fees:
Cancelled bookings may also incur supplier fees, which can be up to 100% of the cost of the bookings, regardless of whether travel has commenced. Supplier fees may also apply where a booking is changes and when tickets or documents are re-issued. Where we incur any liability for a supplier cancellation fee for any booking, which you change or cancel, you agree to indemnify us for the amount of that fee. Where you seek a refund for a cancelled booking for which payment has been made to the supplier, we will not provide a refund to you until we receive the funds from that supplier.

* Our Change, Cancellation Fees and No Show:
Subject to your refund and remedy rights under the Australian Consumer Law, the following change and cancellation fees apply to all bookings. Change may be permitted subject to seat availability,
  • Changes booking will incur a fee from $220 plus AM Holiday Travel Fee $100 per change per passenger in addition to the supplier, fare upgrade required and Airlines fees applicable at the time of change.
  • Cancellation (Refundable and Unused Ticket only) will incur a fee from $310 plus AM Holiday Travel Fee $100 per passenger in addition to supplier and Airlines fees.
  • Failing to take a flight on your booking (No Show) without notifying AM Holiday Travel or the airline 48 hours prior to your departure will result in the cancellation of your remaining flights and forfeiture of the value of your ticket.

* Payments by Credit Card
: Credit Card Surcharges of 1.47% for Visa or 1.33% for MasterCard. American Express and Diner’s Club are not accepted.

* Payments by cheque:
Please note that cheque payments (excluding bank cheques) require about 5 business days to process. If you are paying this method you will need to make the payment at least 5 business days prior to the actual due date. You agree not to stop payment of the cheque even you are cancel a booking. You agree that we may apply the proceeds of the cheque to satisfy any liability you have to us, including any liability in respect of cancellation fees, before refunding the balance to you.

* Taxes:
Airline taxes are subject to change and are confirmed at the time your airline ticket is issued. There may also be a local tax charged at some airports. Your Australian departure tax is included in the cost of your ticket.

* Special Requirements:
Please liaise with your consultant regarding any special requirements you may have for your travel arrangements such as special meal and seating requests, room type or disabled access etc.

* Frequent Flyer:
When booking with one of our consultants, please let them know your frequent flyer membership details (or other applicable loyalty program details) for inclusion in your booking. Please check your frequent flyer program (or other applicable loyalty program) for the specific terms of your membership, please retain your boarding passes and copies of tickets for point verification against your statement. Without these, you may be unable to claim points. We cannot guarantee that the supplier will credit you with points for your booking.

* Travel Documents:
Travel documents include (without limitation) airline tickets, hotel vouchers, tour vouchers or any other document (whether in electronic form or otherwise) used to confirm an arrangement with a service provider. Travel documents may be subject to certain conditions and/or restrictions including (without limitation) being non-¬‐refundable, non-¬‐date-¬‐changeable and subject to cancellation and/or amendment fees. Travel documents cannot be transferred to another person to use. All airline tickets must be issued in the name of the passport/photo identity holder. An incorrect name on a booking may result in an inability to use that booking and the booking being cancelled. Please review your travel documentation carefully and advise us immediately of any errors in names, dates or timings. If you have booked with a consultant, it is your responsibility to collect all travel documents all travel documents from us prior to travel. As a general rule your travel documents will be available for collection 2 weeks prior to departure, however this will depend on your individual arrangements. Please contact your consultant to confirm when your travel documents are ready for collection (or in a follow up email we send you).

* Schedule Changes and Reconfirmations:
We recommend that you contact the local airline office to confirm your schedule departure time 48 hours prior to your departure. Failure to reconfirm may result in the cancellation of some reservations.

* Agency:
We act as an agent for, and sell various travel related products as agent on behalf of, numerous transports, accommodation and other service providers, such as airlines, coach, rail and cruise line operators, as well as all of our wholesalers. Our obligation to you is to (and you expressly authorize us to) make travel bookings as your agent on your behalf and to arrange relevant contracts between you and travel service providers. We exercise care in the selection of reputable service providers, but we are not ourselves a provider of travel services and have no control over, or liability for, the services provided by third parties. All bookings are made on your behalf subject to the terms and conditions, including of carriage and limitations of liability, imposed by these service providers. We can provide you with copies of the relevant service provider terms and conditions on request. Your legal rights in connection with the provision of travel services are against the specific provider and except to the extent a problem is caused by fault on our part are not against us. Specifically, if for any reason (excluding fault on our part) any travel services provider in unable to provide the services for which you have contracted, your rights are against that provider and not against us.

* Liability:
To the extent permitted by law, we do not accept any liability in contract, tort or otherwise for any injury, damage, loss (including consequential loss), delay, additional expense or inconvenience caused directly or indirectly by the acts, omission or default, whether negligent.AM Holiday Travel Pty Ltd would not be liable for any delay in or failure to perform any of its obligations under the contract 'if such a delay or failure was caused by circumstances beyond AM Holiday Travel Pty Ltd reasonable control'. AM Holiday Travel Pty Ltd reserve the right to refuse any claim against us due to any cause of action beyond our control.

* Monies Not Held On Trust:
All monies paid by you to us will be the property of AM Holiday Travel and will be a dept. due and payable to the travel service provider once the service to which the money relates have been provided (except for monies paid for flights with an IATA airlines, which might be held on trust for that IATA airline). You agree and acknowledge that such monies will not be held by us on trust for and on behalf of you and we may hold such monies in any account as we see fit, including with your own and/ or other customer monies.

* Governing Law:
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.

By proceeding with your booking, you acknowledge you are 10 years of age or older and that you understand and agree with the above terms and conditions. (Last updated on 20/04/2020)

AM Rewards Club Terms and Conditions

Earning Point at AM Holiday Travel

Rewards Point
500 Ballpoint Pen 500 Ballpoint Pen
750 Luggage Tag 750 Luggage Tag
1250 $10 Discount 1250 $10 Discount
2500 $20 Discount 2500 $20 Discount
3750 Miracle Lounge Pass 3750 Miracle Lounge Pass
8500 Business Lounge Pass 8500 Business Lounge Pass
  • AM Rewards Club Program is open to any person 12 years of age or older who has a mobile phone or e-mail address in Australia.
  • Corporations or other legal entities cannot be enrolled as members. 
  • Only one person can be enrolled per AM Rewards Club account. Membership will be listed under the participant's mobile phone number or e-mail address).
  • Customer automatically participate in the AM Rewards Club Program once purchase Air ticket with AM Holiday Travel.AM Holiday Travel has the sole right to interpret and apply Program Rules.
  • By being a member of AM Rewards Club, it is deemed that members accept all terms & conditions, which may be changed from time to time, and agree to abide by them. It is members' responsibility to read and understand all of point accumulation rules as well as terms & conditions. The most current terms & conditions may be found on and this is the final authority.
  • Membership numbers and accrued point are non-transferable from one program to another or one member to another under any circumstance. Retroactive credit on AM Holiday Travel will not be given for flights purchased prior to be a member. 
  • AM Holiday Travel reserves the right to cease delivery AM Rewards Club or inform point or any electronic updates.
  • AM Holiday Travel and AM Rewards Club always treat personal data of customers and members carefully. Please see more details in Privacy Notice.

    Purposes for which AM Rewards Club collect personal data of members include:

  • To develop insights about members so that we can better understand their preferences and interests
  • To identify products, services, membership benefits and rewards offered by AM Rewards Club, business partners, and associated third parties that may be of interest to members.
  • To personalise your experiences and enhance those products and services offered by AM Holiday Travel and AM Rewards Club.

    AM Rewards Club will always use trusted service providers and service processors to develop these insights.

  • Members may opt-out for receiving marketing communications from us anytime by unsubscribed e-mail that we have sent.
  • AM Holiday Travel may change the AM Rewards Club Program rules, regulations, benefits, conditions of participation or point levels, in whole or in part at any time with or without notice, even though change may affect the value of the point or Awards already issued. AM Holiday Travel may change or terminate Program partners, withdraw, limit, modify or cancel any Award, increase the point required for, or fees associated with any Award, modify or regulate the transferability of Awards or benefits, add unlimited number of blackout dates, or limit the number of seats available to any or all destinations. 
  • AM Holiday Travel reserves the right to terminate AM Rewards Club Program at any time.
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